GENERAL TERMS & CONDITIONS
FOR ACCOMMODATION CONTRACT
HOTEL REGULATIONS
PRIVACY POLICY
COOKIE POLICY
GENERAL TERMS & CONDITIONS
FOR ACCOMMODATION CONTRACT
Scope of Application
Article 1
  1. The Accommodation Contract and related agreements to be entered into between this Hotel and the Guest shall be in accordance with the following terms and conditions.
    Any matter not stipulated herein shall be governed by laws and regulations and/or generally accepted practices.
  2. In the case where the Hotel has entered into a special contract with the Guest, insofar as such special contracts do not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over these terms and conditions.
Application for an Accommodation Contract
Article 2
  1. The Guest who intends to apply to the Hotel for an Accommodation Contract will be required to provide the Hotel with the following particulars:
    1. Name(s) of Guest(s) to be registered.
    2. Date(s) scheduled for overnight stay and estimated time of arrival.
    3. Accommodation charge (according, in principle, to the Basic Accommodation Charges described in the attached Table I).
    4. Other information considered necessary by the Hotel.
  2. In the case where the Hotel requests the Guest to submit a guest registration form to record his/her name, address, phone number and other information, the Guest who has made an application for accommodation shall promptly submit such form even after the conclusion of the Accommodation Contract.
  3. In the case where the Guest requests, during his/her stay, extension of accommodation beyond the date described in Subparagraph (2) of Paragraph 1 above, such request shall be regarded as a new application for an Accommodation Contract at the time when such request has been made.
Conclusion, etc. of the Accommodation Contract
Article 3
  1. The Accommodation Contract shall be considered to have been concluded at the time when the Hotel has accepted the application described in the preceding Article, unless the Hotel has certified that the Hotel has not accepted the said application.
  2. The Hotel may contact the Guest for confirmation by phone, by which phone number provided by the Guest, on any day before the date of accommodation.
  3. When the Accommodation Contract has been concluded under the provision of Paragraph 1 of this Article, the Guest shall pay an accommodation deposit set by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) not later than the date specified by the Hotel.
  4. The Application Money shall first be applied to the final payment of the Accommodation Charge payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18 have arisen, to cancellation charge, penalty and then compensation money in this order. If there is any outstanding balance left, it will be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
  5. In the case that the Application Money described in Paragraph 3 of this Article has not been paid by the date set by us as stipulated in the same paragraph, the Accommodation Contract shall become invalid, but limited only to the case where the Hotel has notified the Guest to that effect at the time when prescribing the day due for payment of the Application Money.
Special Contract Requiring Non-Payment of the Application Money
Article 4
  1. Notwithstanding the provision of the preceding Article, Paragraph 3, there are cases where the Hotel accept a special contract which does not require payment of the Application Money specified in the said paragraph after the conclusion of the Contract.
  2. When accepting an application for an Accommodation Contract, in the case that the Hotel does not request payment of the Application Money specified in the preceding Article, Paragraph 3, and/or in the case that it does not specified the due date for payment of the said Application Money, it shall be treated as if the Hotel has accepted the special contract prescribed in the preceding paragraph.
Refusal of the Conclusion of the Accommodation Contract
Article 5
The Hotel may not accept the conclusion of the Accommodation Contract under any of the following cases.
  1. When application for accommodation is not based on this Contract.
  2. When there is no room available due to full occupancy.
  3. When the Guest seeking accommodation is considered likely to behave in violation of the provisions of laws and regulations, public order or good public morals with regard to the accommodation.
  4. When the Guest seeking accommodation is considered to be disturbing the calm order of the Hotel by making unreasonable complaints or claims, etc. in the Hotel.
  5. When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
    1. A gang group stipulated in Item 2 of Article 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “gang group”), a gang member stipulated in Item 6 of Article 2 of the same Act (hereinafter referred to as “gang member”), a semi-regular member of gang group or a person related to a gang group or other antisocial forces.
    2. A corporation or other entity whose business activities are controlled by gang group or gang member.
    3. A corporate body whose directors include persons corresponding to a gang member.
  6. When the Guest seeking accommodation is behaving in such a manner as to be annoyance to other hotel guests.
  7. When the Guest seeking accommodation is clearly considered to be carrying an infectious disease.
  8. When the Hotel receives demands in a violent fashion or is requested to assume an unreasonable burden with regard to accommodation.
  9. When the Hotel is unable to provide accommodation due to natural disasters, the malfunction of the facilities and/or other unavoidable causes.
  10. When the provision of Ordinances is applicable.
  11. When the Guest applies for accommodation without notifying the Hotel of his/her intension to use the room for his/her commercial purpose.
The Guest's Right to Cancel the Contract
Article 6
  1. The Guest may request the Hotel to cancel the Accommodation Contract.
  2. In the case where the Guest has cancelled the Accommodation Contract in the whole or in part (except is the case when the Hotel has requested payment of the Application Money by specifying the date due for such payment under the provision of Article 3, Paragraph 3, and the Guest has cancelled it prior to making such payment), the Guest shall pay the cancellation charge and the penalty as listed in the attached Table II. However, in the case where the Hotel has accepted a special contract described in Article 4, Paragraph 1, this provision shall be applied only to the case where the Hotel has notified the Guest of his/her obligation of payment of the cancellation charge and the penalty when accepting the special contract.
  3. In the case that the Guest does not arrive by 8 p.m. on the accommodation date (or two hours after the expected time of arrival if indicated by the Guest) without notifying the Hotel of such delay, the Hotel may regard the Accommodation Contract as having been cancelled by the Guest and will handle accordingly.
The Right of the Hotel to Cancel the Contract
Article 7
  1. The following are cases where the Hotel may cancel the Accommodation Contract.
    1. When the Guest is considered likely to behave or to have behaved in violation of the provisions of laws and regulations, public order or good public morals with regard to the accommodation.
    2. When the Guest is considered to be disturbing the calm order of the Hotel by making unreasonable complaints or claims, etc. in the Hotel.
    3. When the Guest is considered to be corresponding to the following (a) to (c).
      1. A gang group, a semi-regular member of gang group or a person related to a gang group or other antisocial forces.
      2. A corporation or other entity whose business activities are controlled by gang group or gang member.
      3. A corporate body whose directors include persons corresponding to a gang member.
    4. When the Guest behaves in such a manner as to be annoyance to other hotel guests.
    5. When the Guest is clearly considered to be carrying an infectious disease.
    6. When the Hotel receives demands in a violent fashion or is requested to assume an unreasonable burden with regard to accommodation.
    7. When the Hotel is unable to provide accommodation due to natural disasters and/or other causes of force majeure.
    8. When the provision of Ordinances is applicable.
    9. When the Guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities or other prohibitions of the Rules of Use stipulated by the Hotel.
    10. When the Guest is identified as an individual or group specified in Paragraph 11 of Article 5 after the conclusion of the Accommodation Contract.
    11. When the Guest who has made an application for accommodation has not promptly accepted the requests of the Hotel based on Paragraph 2 of Article 2.
  2. When the Hotel has cancelled the Accommodation Contract in accordance with the provisions of the preceding paragraph, and such cancellation was made on the grounds of Subparagraphs 5 and 7 of the preceding paragraph, the Hotel shall not be entitled to charge the Guest for any of the accommodation services, etc. which the guest has not received yet. When the Hotel has cancelled for other reasons, the Guest is required to pay the charges for the services which the guest has not received as the cancellation charge in accordance with the attached Table II.
Registration of Accommodation
Article 8
  1. The Guest will be required to register the following particulars at the front desk of the Hotel:
    1. Name, age, sex, address and occupation of the Guest.
    2. Nationality, passport number, place and date of entry into Japan, in the case of a foreign national.
    3. Date and estimated time of departure.
    4. Other particulars considered necessary by the Hotel.
  2. The Guest who is a foreign national and does not possess an address in Japan is requested to produce his/her passport of which a copy will be taken by the Hotel.
  3. In the case that the Guest intends to pay the charges described in Article 12 by means other than Japanese currency, such as traveler's checks, accommodation coupons, credit card, etc., the Guest will be required to show such instruments in advance to the Hotel at the time of registration described in the Paragraph 1 of this Article.
Time Allowed for Use of the Guest room
Article 9
  1. The Guest is entitled to occupy the contracted guest room of the Hotel shall be from 3 p.m. on the day of arrival till 10 a.m. of the day of departure. However, when the Guest stays for more than one night in succession, the Guest may occupy the room all day except for the days of arrival and departure.
  2. Notwithstanding the provision of the preceding paragraph, there are cases where the Hotel may accept the extension of the use of the guest room on the day of departure in hours other than those specified in the preceding paragraph, in which case the Guest shall pay additional charges as specified below.
    1. Until 1 p.m.: 30% of the Basic Accommodation Charge
    2. Until 3 p.m.: 50% of the Basic Accommodation Charge
    3. After 3 p.m.: full amount of the Basic Accommodation Charge
Compliance of the Rules of Use of the Hotel
Article 10
While staying in the Hotel, the Guest will be required to comply with the Rules of Use posted inside the Hotel as prescribed by us.
Business Hours
Article 11
  1. The business hours of principal facilities and other facilities in the Hotel, and details of the service hours of other facilities are indicated in the brochure provided, displays at major points inside the Hotel, and the service directory provided in each guest room.
  2. The service hours described in the preceding paragraph may be changed temporarily for unavoidable reasons, in which case the Guest will be notified by proper means.
Payment of Charges
Article 12
  1. The breakdown of the accommodation charges, etc. payable by the Guest shall be as listed in the attached Table I.
  2. Payment of the accommodation charges, etc. described in the preceding paragraph shall be made in currency or by other alternative means accepted by the Hotel, such as traveler's checks, accommodation coupons, credit card, etc., at the front desk at the time when the Guest departs from the Hotel or at the time requested by the Hotel.
  3. In the case that the Guest has not stayed at the Hotel at his/her discretion even after we have offered the guest room to the Guest and made it available for his/her use, the accommodation charge shall be paid.
Responsibility of the Hotel
Article 13
  1. In the case that the Hotel has inflicted damage on the Guest in the course of fulfilling the Accommodation Contract and related contracts or in breach of these contracts, the Hotel shall compensate for the said damage, unless the said damage has been caused due to a reason(s) not attributable to the Hotel.
  2. The Hotel is covered by the Hotel Liability Insurance Policy to cope with emergencies in the case of fire, etc.
Handling In Case the Guest Room Contracted Is Not Available
Article 14
  1. Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for him/her, the Hotel shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest concerned.
  2. Notwithstanding the provision of the preceding paragraph, in cases where the Hotel is unable to offer other accommodation facilities to the Guest, the Hotel shall pay to him/her a compensation charge equivalent to the penalty, which will be applied to the amount of the compensable damage. However, in cases where there is no cause attributable to the Hotel for not being able to offer the guest room, the Hotel shall not pay the compensation charge.
Handling of Checked Articles, etc.
Article 15
  1. The maximum amount for articles, cash, or valuables that guests can deposit at the front desk is 150,000 yen.
  2. When the articles, cash and/or valuables deposited by the Guest at the front desk have been lost or damaged, the Hotel shall compensate for the damage up to 150,000 yen, unless the loss or damage has been caused by force majeure.
  3. When the Guest has brought into the Hotel articles, cash and/or valuables but has not deposited them at the front desk, the Hotel shall compensate for the loss or damage inflicted on them if caused intentionally or negligently on part of the Hotel up to 150,000 yen. However, the Hotel shall not compensate for any damages when loss, breakage, or other damage is caused to the goods, cash, or valuables which are brought to the premises of the Hotel by the guest, except when proof of the damage or the like is made for damages caused by the Hotel's intention or negligence.
Custody of the Baggage or Personal Belongings of the Guest
Article 16
  1. When the baggage of the Guest has arrived at the Hotel prior to his/her arrival, the Hotel will keep it subject to the agreement of the Hotel given prior to its arrival and will hand it to the Guest at the time when he/she checks in at the front desk.
  2. As a general rule, when a Guest’s baggage or belongings are found to be left behind after checkout, the Hotel will wait for the owner to contact and provide instructions to the Hotel. If there are no instructions by the owner, the Hotel shall turn any valuables over to the nearest police station after the 7th day or later of when they were found and dispose of other articles after 1 month. However, food and beverages, newspapers, magazines, and the like will be disposed of the following day after checkout.
  3. The responsibility of the Hotel regarding the custody of the Guest's baggage or personal belongings in the case of the preceding two paragraphs shall conform to the provision of the preceding Article, Paragraph 1, in the case of Paragraph 1 of this Article, and to the provision of the preceding Article, Paragraph 2, in the case of the preceding paragraph.
Responsibility for Parking
Article 17
  1. The Hotel assumes no liability for the custody of Guest’s vehicles when the Guests use the parking lot under management of the Hotel (“the Hotel’s parking lot”), as the Hotel is regarded as simply offering a space for parking, irrespective of whether the key(s) of the vehicle has been deposited with the Hotel. However, the Hotel will assume responsibility if damages are incurred through the management of the parking lot if such damages were caused by the intention or negligence of the Hotel.
  2. The Hotel assumes no liability for the theft, loss, or damage to vehicles, vehicle accessories, or items within the vehicles for parking lots that are not under the management of the Hotel (“affiliated parking lots”).
  3. The Hotel assumes no liability for when users of affiliated parking lots incur damages to their vehicles, vehicle accessories, or items within the vehicles, due to the actions of other users of affiliated parking lots or other persons as well as other incidents resulting in damages that occurred within the affiliated parking lots.
Responsibility of the Guest
Article 18
  1. In the case that the Hotel has suffered damage due to the intention or fault of the Guest, the Guest shall compensate the Hotel for the said damage.
  2. The Guest shall notify to the Hotel immediately, in order for him/her to smoothly receive the accommodation services under the Accommodation Contract, when he/she recognizes the services provided are different from those of the Accommodation Contract.
Handling of Personal Information of the Guest
Article 19
The Hotel shall properly handle the personal information of the Guest received under the Accommodation Contract in accordance with the Privacy Policy of the Vista Hotel Group.
Amendment to General Terms & Conditions for Accommodation Contract
Article 20
The Hotel shall have the right to amend this terms and conditions in the following cases, by specifying the time when the amendment takes effect, and by making the intention to amend this terms and conditions, the details of the amended terms and conditions, and the time when such amendment takes place known to the Guests on the website of the Hotel or, when necessary, by other appropriate methods. And, when item (2) below is applicable, the Hotel shall make such amendment known by appropriate methods such as the website of the Hotel by the time when the amendment takes effect.
  1. if details of the amended terms and conditions conform to the general interest of the Guests; or
  2. if details of the amended terms and conditions do not run afoul of the purpose of the transaction concerning this terms and conditions, and it is reasonable in the light of the circumstances concerning the amendment such as the necessity of the amendment, the appropriateness of the details of the amended terms and conditions, etc.
Jurisdiction and proper law
Article 21
Any disputes between the Hotel and the Guest arising out of or related to the contracts for Accommodation shall be governed by and construed and enforced in accordance with the laws of Japan, and the Tokyo District Court or Tokyo Summary Court shall have exclusive jurisdiction over those disputes.
Effective Date
Article 22
The effective date shall be as set forth below.
Date of Enactment　September 1st, 2020
Date of Revision　September 1st, 2025
Effective Date　October 1st, 2025

Table I
Breakdown of the Accommodation Charges (Regarding Article 2, Paragraph 1, and Article 12, Paragraph 1)
Breakdown
Total amount
to be paid by the guest 		Accommodation
charges		 ① Basic Accommodation Charge
(Room charge or room charge plus meal & beverage charge such as for breakfast)
Additional
charges		 ② Meals and drinks (breakfast, dinner and the others)
③ Other facilities charge
Taxes Consumption tax, accommodation tax, and other taxes stipulated by law
(Remarks) The Basic Accommodation charge is indicated at the Front Desk.
Table II
Cancellation Charge and Penalty (Regarding Article 6, Paragraph 2, and Article 7, Paragraph 2)
No Show Accommodation Day 1 Day Prior to Accommodation Day 2 Days Prior to Accommodation Day 7 Days Prior to Accommodation Day 14 Days Prior to Accommodation Day 21 Days Prior to Accommodation Day
Individual Guest
(from 1 to 9)		 100％ 100％ 80％ 50％ 20％ ― ―
Group Guests
(from 10 to 50)		 100％ 100％ 100％ 80％ 50％ 30％ 10％
Group Guests
(51 or more)		 100％ 100％ 100％ 100％ 80％ 50％ 20％
No Show Accommodation Day 1 Day Prior to Accommodation Day 2 Days Prior to Accommodation Day
Individual Guest
(from 1 to 9)		 100％ 100％ 80％ 50％
Group Guests
(from 10 to 50)		 100％ 100％ 100％ 80％
Group Guests
(51 or more)		 100％ 100％ 100％ 100％
7 Days Prior to Accommodation Day 14 Days Prior to Accommodation Day 21 Days Prior to Accommodation Day
Individual Guest
(from 1 to 9)		 20％ ― ―
Group Guests
(from 10 to 50)		 50％ 30％ 10％
Group Guests
(51 or more)		 80％ 50％ 20％
Note:
  1. The percentage is the ratio of cancellation fees and penalties to the total room charges and taxes.
  2. In the case of the contract has its own cancellation fees and penalties, it specified in each contract will be applied.
  3. For reservations of consecutive nights and changes, applies for each night.
  4. Cancellation fees and penalties will be waved in full only for cancellations due to infectious diseases as defined by the Infectious Diseases Control Law, natural disasters which warnings or advisories has been issued, or transportation cancellations and delays with media announcements.
HOTEL REGULATIONS
In order to ensure the safety and comfort of all our guests, the hotel has established the following rules in accordance with Article 10 of the Terms and Conditions for Accommodation. We kindly ask for your cooperation in observing these rules.
Please note that if these rules are not followed, the hotel may refuse accommodation or use of its facilities in accordance with Article 7, Paragraph 1 of the Terms and Conditions for Accommodation. Additionally, the hotel shall not be held liable for any accidents arising from failure to comply with these rules.
  1. Upon your arrival, please immediately check the emergency evacuation route map posted on the back of your guest room door, as well as the emergency exits located on each floor.
  2. All guest rooms are non-smoking. Please refrain from smoking in your room, as well as in hallways and the lobby. If smoking is detected, a penalty of 50,000 yen will be charged, in addition to the actual cost of cleaning, restoration, and any related loss of business.
  3. In the event of loss of a key or key card, the actual replacement cost will be charged.
  4. Please refrain from any activities in the guest room that may cause a fire.
  5. Please do not bring the following items into the hotel.
    1. Animals and other pets in general (with the exception of service dogs such as assistance dogs for persons with disabilities)
    2. Explosives, flammable oils, and other items that are easily combustible or inflammable
    3. Items that emit offensive or unusual odors
    4. Luggage or belongings that exceed a reasonable quantity as determined by the Hotel
    5. Firearms, swords, stimulants, and similar items whose possession is prohibited by law
  6. Please refrain from gambling or engaging in any behavior that disrupts public morals or causes inconvenience to other guests within the Hotel premises.
  7. Please refrain from making loud noises, singing, or engaging in any boisterous behavior that may disturb other guests within the Hotel premises.
  8. We kindly ask that you refrain from meeting with visitors inside guest rooms.
  9. Please be advised that hotel staff may enter guest rooms when necessary for safety checks, hygiene management, or other operational reasons.
  10. Please do not use guest rooms for any purpose other than lodging.
  11. In the event of damage, defacement, or loss of any hotel facilities or equipment, guests will be charged the actual cost of repair or replacement.
  12. Please refrain from distributing promotional materials or engaging in the sale of goods to other guests within the Hotel premises.
  13. Please refrain from wearing nightwear or slippers outside your guest room, including in the lobby, restaurants, and other public areas of the Hotel.
  14. Please do not enter areas designated for staff or other non-guest facilities, except in cases of emergency or other unavoidable circumstances.
  15. During your stay, we kindly ask that you store cash and valuables either in the in-room safety box or deposit them at the front desk. Please note that the Hotel may not be held responsible for any loss, damage, or theft of such items if these procedures are not followed.
  16. Lost and found items will be kept at the Hotel for a certain period from the date of discovery and will thereafter be handled in accordance with the Lost Property Act.
  17. Please refrain from ordering or receiving food, beverages, massage services, or any other services from outside providers that are not offered by the Hotel.
  18. Please be advised that publicly using photos or other media taken within the Hotel for commercial purposes without prior permission may be subject to legal action.
  19. Please note that our Hotel operates on a prepaid basis, and payment is required upon check-in.
Date of Enactment　September 1st, 2025
PRIVACY POLICY
We at Vista Hotel Management Co., Ltd. (“we”, “us”, “our” or “Vista Hotel Management”) value your privacy and are committed to taking care of your Personal Data, which is a responsibility that we take very seriously.

This Privacy Policy explains how we may use the Personal Data we collect when you visit our website https://www.hotel-vista.jp/ (“Website”), inquire about our services, or use our products and/or services such as making a booking with us. It also explains how we comply with EU legislation related to data protection (EU General Data Protection “GDPR”), with UK legislation related to data protection (UK General Data Protection “GDPR”) and the UK data protection law Data Protection Act 2018 (“Data Protection Act”) and the California Consumer Privacy Act (“CCPA/”CPRA”) and what your rights are under these legal frameworks.

Vista Hotel Management Co., Ltd is the data controller of the services offered through this website. Our registered office is at 2-7, Nihonbashi Ōdenmachō, Chuo-ku, 103-0011, Tokyo, Japan.
1. What type of Personal Data do we collect from you?
Personal Data means any information relating to you which allows us to identify you, either directly from that data or because we combine that information with other data about you.

When you use our Website, including booking services and/or products with us, or interact with us in relation to our services and/or products, you may provide us with your Personal Data, or we may obtain Personal Data about you.


We may process the following Personal Data:
  • Contact details and personal identifiers: such as your name, address, date of birth, gender, telephone number, email address;
  • Service and booking data: customer number, information on services used, special needs for assistance due to health conditions, such as dietary restrictions, accessibility requirements and other reasons;
  • Health related data: such as special needs for assistance due to health conditions, such as dietary restrictions, accessibility requirements;
  • Transaction and payment data: credit card number, CVC, bank account information, billing address;
  • Records of your interactions with us: such as inquiries you make, questions you have, or content of any other interactions with us;
  • Employment related information: such as information on your workplace;
  • Internet information: including your use of and movements through our Website, the date and time of your visit or use of our Website, IP addresses, device information such as type and ID, browser type and ID, plug-ins, cookie data, country of access, browsing history, consent information.
2. Where do we collect your Personal Data from?
We will collect Personal Data from several sources. These include the following:
  • Directly from you: when you use our Website, book our services and/or products, contact us by email or communicate with us directly in some other way.
  • Our website: provides us with information about how you use it and the devices that you use to connect to our Website. Like many other websites, we use so-called “cookies”. Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our Website. If you have given your consent to our use of cookies you can revoke your consent any time. Please find a detailed list of all cookies we use in our Cookie Policy.
3. Why do we collect your Personal Data and on what legal basis?
The table below describes the main purposes for which we process your personal data, the categories of your information involved and our lawful basis for being able to do this.
Purpose Personal Data used Lawful basis
So that we can provide our website to you IP address and consent information We have a legitimate interest in our website working properly.
Ensuring IT support and network security Use of and movements through our Website, the date and time of your visit or use of our Website, IP addresses, device information such as type and ID, browser type and ID, plug-ins, country of access, browsing history We have a legitimate interest in ensuring our systems are secure.
Handling of accommodation reservations and guest management Name, phone number, email address, gender, address, companion information (gender), company/corporate name, passport/ID document data, special category data (dietary restrictions, accessibility requirements), age, affiliation/workplace information, companion information This is necessary to fulfil our contract with you.
Some of the information you provide (e.g. dietary requirements or accessibility needs) may constitute health data under data protection law. We will only process this data based on your explicit consent, which we will obtain separately before collecting it.
To invoice you and receive payments Name, phone number, email address, payment details (credit card number, CVC) This is necessary to fulfil our contract with you.
Analysing the usage of our website Cookies, IP address, browser type/plug-in, device type and ID, country of access, browsing history, activities on the website We only use your personal data for analytical purposes if you gave us your consent.
Optimizing ad delivery on our website Cookies, IP address, browser type/plug-in, device type and ID, country of access, browsing history, activities on the website We only use your personal data for advertisement purposes if you gave us your consent.
To deal with inquiries, and other communications from you Name, phone number, email address, address, purpose and content of inquiry This is necessary to fulfil our contract with you.
For the purpose of complying with any legal and regulatory requirements Name, address, telephone number, e-mail address, date of birth, credit card details/account details, contact history, information on services used We have a legal obligation to comply with any legal or regulatory requirements.
Storage of records relating to you and also records relating to our business All the personal information we collect about you To be able to manage and fulfil our contract with you, we may have a legal and/or regulatory obligation to do so and we also have a legitimate interest to keep proper records.
Some of your Personal Data may be required due to legal, contractual, or other obligations. Failure to provide this data may impact our ability to fulfil our contract with you or comply with relevant legal obligations. For other Personal Data, whilst you may not be under an obligation to provide it to us, if you do not provide it, we may not be able to properly perform our services for you. Without your Personal Data, you may be unable to complete bookings or purchases on our Website.
4. Who we share your Personal Data with?
In order to operate our Website and provide you with the services and/or products you have booked we may need to share your Personal Data with third parties. This includes sharing your Personal Data with and companies engaged by us to manage our relationship with you and provide you the services described above.


We may share your personal data with the following recipients:
  • Sub-contractors: such as Ad platform operator, analytics service provider, payment service provider, travel agencies and SaaS service providers.
  • Government and law enforcement agencies: where we are required to do so by law or to assist with their investigations or initiatives.
We do not disclose Personal Data to anyone else except as set out above unless we have your consent, or we are legally obliged to do so. These recipients will only process your Personal Data to perform tasks and duties on our behalf and in compliance with this Privacy Policy and governing data protection laws.
5. International data transfers
In the course of our operations, it may be necessary to transfer your Personal Data to recipients located outside the European Union (EU), the European Economic Area (EEA) or the United Kingdom (UK). These transfers may be to our, partners or service providers who are located in regions, with differing data protection laws than those in your country, such as the United States (US), South Korea, China or Singapore. When transferring your Personal Data internationally we implement appropriate safeguards to ensure the security and confidentiality of your data. These safeguards, when we cannot rely on an issued Adequacy Decision, may include for example Standard Contractual Clauses (SCCs) approved by the European Commission and as modified by the UK Approved Addendum.
6. How long do we keep Personal Data for?
Generally, we will retain your Personal Data for as long as we need it for the purposes for which it was collected. The duration for which we retain your Personal Data will differ depending on the type of information and the reason why we collected it from you. However, in some cases Personal Data may be retained on a long-term basis: for example, Personal Data that we need to retain for legal purposes will normally be retained in accordance with usual hospitality practices and regulatory requirements.

In addition, we may be allowed to retain Personal Data whenever you have given consent to such processing e.g., analytical purposes as long as such consent is not withdrawn.
7. Data security
We take the security of your information very seriously and only handle Personal Data as permitted by data protection regulations. We use a variety of technical and organizational measures to help protect your Personal Data from unauthorized access, disclosure, modification, loss or destruction in accordance with applicable data protection laws. When handling Personal Data, our employees are obliged to comply with the regulations of the EU GDPR.
8. Your rights in relation to your Personal Data
You have the following rights in relation to your Personal Data:
  • Right of Access - you have the right to be informed about how we are using your Personal Data and the right to access that data that we hold about you.
  • Right to Erasure or "Right to be Forgotten" - you have the right to ask us to delete your Personal Data provided that there are no valid grounds for us to keep it, for example we may have to keep some or all of the Personal Data to comply with legal obligation or in respect of any legal claims.
  • Right to Data Portability - you have the right to receive the Personal Data you have provided to us in a digital format or in certain circumstances and where technically feasible the right to ask us to transmit the data to another organization.
  • Right of Rectification - you have the right to ask us to amend the Personal Data that we hold about you where believe it is inaccurate or incomplete.
  • Right to Object - in certain circumstances, you have the right to object to the processing of your Personal Data and to ask us to block, erase and restrict our use of your personal data.
  • Automated Decision Making - we may process your Personal Data by solely automated means (without human intervention), including for profiling. Where such processing may have a legal or similarly significant effect on you, you have the right not to remain subject to any decisions based on such automatic processing, except as otherwise provided by law. You have the right to understand when and how automated decisions are made about you, and the factors involved and you have the right to challenge these decisions, request human intervention, express your point of view, and seek a review of the decision.
  • Right to Withdraw Consent or Right of Opposition - if you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.
  • Right of Limitation - you have the right to request the limitation of the Processing of your Personal Data, in the form of: (i) suspension of Processing or (ii) limitation of the scope of Processing to certain categories of Personal Data or purposes of Processing.
  • Right to complain - you have the right to complain to the supervisory authority, in addition to us. For contact details of the EU data protection authority, please see here: https://edpb.europa.eu/about-edpb/about-edpb/members_en. For contact details of the UK data protection authority, please see here: https://ico.org.uk/make-a-complaint/
The period for handling a request is 30 days unless it is a particularly complex request.

Once our specified retention period has expired, we shall delete the relevant Personal Data. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of such retention period.
9. Processing data in relation to children
Vista Hotel Management does not knowingly collect Personal Data from persons who are not legally permitted to book our services without obtaining parental consent. If it comes to our attention that we have collected or processed Personal Data from such a person, we may delete this information without notice. If you have reason to believe that this has occurred, please contact us using the contact details in the section “Contact Information”.
10. Changes to our data protection provisions
We may need to make changes to this Privacy Policy to ensure that it complies with current legal requirements or to implement changes to the services detailed in the Privacy Policy, e.g., when introducing new services and products. In this case, your future visits to our Website will be subject to the updated Privacy Policy.
11. Data Subject Requests from EU and UK Data Subjects according to the GDPR
We value your Data Subject Rights under the GDPR and have therefore appointed Prighter as representative according to Art 27 GDPR. We provide you with an easy way to submit a privacy related request like a request to access or erase your personal data by visiting: https://app.prighter.com/portal/18758902380
12. California Residents
What personal information we collect and disclose
This section provides details about the categories of personal information we have collected from consumers over the past 12 months. It also outlines the sources of this information, the business or commercial purposes for its collection, and whether we have disclosed any categories of personal information to third parties during the same period.
Categories of personal information Source from which we collected information Purpose for collecting the information Categories of third parties to whom the information was disclosed
Identifiers, such as name, address, email address, IP address Directly from you
*From the person you are travelling with
  • To manage your bookings and provide our services to you
  • To invoice you and receive payments from you
  • To deal with inquiries, and other communications from you
  • To optimize our ad delivery on our website
 Service technology providers
Personal information, such as telephone number, payment data, booking details Directly from you
  • To manage your bookings and provide our services to you
  • To invoice you and receive payments from you
  • To deal with inquiries, and other communications from you
 Service technology providers
Characteristics of protected classifications, such as date of birth, and gender Directly from you
  • To manage your bookings and provide our services to you
  • To invoice you and receive payments from you
  • To deal with inquiries, and other communications from you
 Service technology providers
Internet or other electronic network activity information, such as your IP address, browser type and information, device ID and type, cookie information, plug-ins, browsing history, website activity, date and time of access, Directly from you
  • To analyse our website usage in order to improve and enhance our services
  • To optimize our ad delivery on our website
 Service technology providers
Geolocation data, such as the country of your access Directly from you
  • To optimize our ad delivery on our website
  • To analyse our website usage in order to improve and enhance our services
 Service technology providers
Sensitive information, such as credit card/bank account information Directly from you
  • To manage your bookings and provide our services to you
  • To invoice you and receive payments from you
 Payment service provider
Health information, such as information concerning special needs for assistance due to health conditions, including dietary restrictions and accessibility requirements Directly from you
  • To manage your bookings and provide our services to you
 n/a
Sale or sharing of personal information
We did not sell any personal information in the preceding 12 months. However, we have shared personal information with third parties for the purpose of cross-context behavioural advertising, as defined in section 1798.140 (ah)(1) of the CCPA/CPRA.

California residents have the right to direct us to stop sharing their personal information. For more information on how to exercise this right, including how to opt out of sharing, please refer to the section “Consumer Rights under the CCPA/CPRA - Right to opt-out of third-party sales and sharing”.

Vista Hotel Management does not sell any personal information.
No sale or sharing of minors' personal Information
We do not have actual knowledge that we sell or share personal information about minors under the age of 16.
Sensitive personal Information
We do not use or disclose sensitive personal information for purposes other than those specified in Section 7027(m) of the CCPA regulations.
Consumer rights under the CCPA/CPRA
If you are resident in California, you have the following rights in respect of your Personal Information:
  • Right to Know - you have the right to request that we disclose what personal information we collect, use, disclose, sell or share. Specifically, you may request that we disclose to you the following:
    • The categories of personal information we have collected about you.
    • The categories of sources from which the personal information is collected.
    • The business or commercial purpose for collecting, selling or sharing personal information.
    • The categories of third parties with whom we disclose personal information.
    • The specific pieces of personal information we have collected about you.
    You may also request that we inform you about:
    • The categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each third party to whom the personal information was sold or shared.
    • The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose.
  • Right to deletion - you have the right to request that we delete any personal information about you which we have collected from you. If it is necessary for us to maintain your personal information for certain purposes, we are not required to comply with your deletion request. If we determine that we will not delete your personal information when you request us to do so, we will inform you and tell you why we are not deleting it.
  • Right to Correct Inaccurate Personal Information - you have the right to request that we correct inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.
  • Right to opt-out of third-party sales and sharing - we do not sell your personal information; you have the right to opt-out of third-party sharing of your Personal Information for cross-context behavioural advertising purposes and selling this data. This means that whenever you request us to stop selling and/or sharing your data, we will abide by your request. Such requests can be made freely, at any time, without submitting any verifiable request, by contacting us via email.
  • Right to Limit Use and Disclosure of Sensitive Personal Information (SPI) - you have the right to limit the use and disclosure of your SPI to that which is necessary for us to perform the services or provide the goods we provide.
  • Right to Opt-Out of ADM technology - you have the right to opt-out of being subject to automated decision-making processes, including profiling.
  • No Discrimination - you have the right not to be discriminated against because you exercised any of your rights under the CCPA/CPRA set out in this section above.
The exercise of your rights is free of charge. The response to requests based on the provisions of the CCPA/CPRA should be provided within a maximum of 45 days. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. However, for requests to opt out or limit the use of sensitive personal information (SPI), we will respond within 15 days.
How you can exercise your rights under CCPA/CPRA
To exercise any of the rights described above, please send us a verified request using the methods listed below. Your request must:
  • Include enough information for us to confirm your identity or the identity of your authorized representative.
  • Clearly explain your request so we can understand, evaluate, and respond to it.
If we cannot verify your identity or authority to make the request, we will not be able to comply with your request. We will inform you if we cannot verify your identity or authority. We will only use personal information provided in a verifiable request to verify the requestor’s identity or authority to make the request.

Contact us using one of the following methods:
  • Email: Contact us via email
  • Phone: 03-6369-5560
  • Mail: 2-7, Nihonbashi Ōdenmachō, Chuo-ku, 103-0011, Tokyo, Japan
Financial Incentive Notice
Vista Hotel Management does not offer a financial incentive for the collection, sale, or deletion of personal information. Vista Hotel Management primarily collects personal data from customers in order to fulfil booking and reservation requests.
13. Contact Information
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such use please do not hesitate to contact us by:

Email: Contact us via email
Postal Address: 2-7, Nihonbashi Ōdenmachō, Chuo-ku, 103-0011, Tokyo, Japan.
Date of Enactment　October 6, 2026
COOKIE POLICY
Vista Hotel Management Co., Ltd.("we", "us", or "our") uses cookies on its website. This Cookie Policy explains the types of cookies used on our website, the information collected through them, the purposes for which they are used, and how they are managed.
This Cookie Policy includes information based on the General Data Protection Regulation (GDPR), the UK GDPR and the CCPA/CPRA, assuming access by individuals residing in the European Economic Area (EEA) , the United Kingdom (UK) and California.
Please refer to our Privacy Policy for further information on how we obtain, store, and process your personal data.
1. What is Cookie
“Cookie” refers to a small text file that is stored in a browser storage of your device (such as a computer or smartphone) when you visit a website. They are generally used for purposes including provision of website’s functions, analyzing access status and other related information, improving the user experience, and delivering advertisements.
2. Types of Cookie
  1. Categorization Based on Purposes
    Cookies are used for various purposes. The following are the categorizations of Cookie based on the purposes for which they are used.

    * Please note that cookies may fall into more than one of the following classifications. For example, some cookies are used to record your choices to improve your experience and also be used to deliver online advertisements.
    • Required Cookies: The cookie that is the essential element to provide requested service of a website. For example, they are used to retain information entered into shopping carts and forms, and for security purposes such as fraud detection.Under the GDPR and UK GDPR, where cookies categorized here constitute personal data, the legal basis for our processing of such data is our “legitimate interests” (Article 6(1)(f)) in operating our website.
    • Analytical Cookies: The cookie that is used to analyze how you use our website (access status, browsing history, service usage history, traffic, etc.). For example, this cookie tracks the number of visitors to each page and figure out visitors' behavior on the website. Under the GDPR and UK GDPR, where cookies in this category qualify as personal data, the legal basis for our processing of such data is your “consent” (Article 6(1)(a)).
    • Marketing Cookies: This type of cookie is used for advertising delivery and marketing. For example, they are used to deliver advertisements based on your activity on the website and to measure the effectiveness of those advertisements. Under the GDPR and UK GDPR, where cookies in this category qualify as personal data, the legal basis for our processing of such data is your “consent” (Article 6(1)(a)).
  2. Categorization Based on the Issuer
    Cookies are categorized as 1st party cookie and 3rd party cookie based on the issuer of the cookie.
    • 1st Party Cookie: The cookie issued by the domain of the website that you are accessing.
    • 3rd Party Cookie: The cookie issued by the domain other than the domain of the website that you are accessing (such as an ad-serving company).
  3. Categorization Based on Retention Period
    Cookies are generally categorized into two categories depending on how they will be stored on your device. Please refer to section 3 for the specific retention period of each cookie we use (although, depending on the type of browser you use, they may be erased in a shorter period of time than described in section 3.).
    • Session Cookie: The cookie is stored only while you are browsing the website and is deleted when you close your browser.
    • Persistent Cookie: The cookie that will continuously be stored until the expiration date unless deleted by the user before the expiration date.
3. Cookies Used on Our Website
The details of the cookies used on our website are as follows.
  1. Required Cookies
    Cookie Name Tool Name Tool Provider Data Location Basis for Transfer to a Third Country (GDPR・UK GDPR) 1st or 3rd 3rd Party domain Retention
    vhm701_*** AI Sakura tifana.com, Inc. Japan adequacy decision 3rd vhm.l-aisakurasan.com 3 days
    vhm701_live_*** AI Sakura tifana.com, Inc. Japan adequacy decision 3rd vhm.l-aisakurasan.com 3 days
    dd_cookie_
    test_***    		 Datadog Datadog, Inc. US adequacy decision 1st – 60 seconds
    _dd_s_v2 Datadog Datadog, Inc. US adequacy decision 1st – 1 year
    dtCookie Dynatrace Dynatrace LLC. US adequacy decision 3rd .jtb.co.jp Session
    FSESSIONID JTB Corp. JTB Corp. Japan adequacy decision 3rd www.jtb.co.jp Session
    JTB_DPPF
    _MODQOS    		 JTB Corp. JTB Corp. Japan adequacy decision 3rd www.jtb.co.jp 1 day
    laravelsession OPTIMA SYS, Inc. Japan adequacy decision 1st – 1 day
    loginSub
    DomainBack    		 OPTIMA SYS, Inc. Japan adequacy decision 3rd .reservation.jp Deleted immediately
    plan_list_
    ready_***    		 OPTIMA SYS, Inc. Japan adequacy decision 1st – Session
    room_list_
    ready_***    		 OPTIMA SYS, Inc. Japan adequacy decision 1st – Session
    XSRF-TOKEN OPTIMA SYS, Inc. Japan adequacy decision 1st – 1 day
    _zen_lang_ OPTIMA SYS, Inc. Japan adequacy decision 3rd .reservation.jp 4 years
    _zen_trk_ OPTIMA SYS, Inc. Japan adequacy decision 3rd .reservation.jp 4 years
    _GRECAPTCHA reCAPTCHA Google LLC US adequacy decision 3rd www.google.com 180 days
    _trust360_ Trust 360 Priv Tech, Inc. Japan adequacy decision 1st – 365 days
    CAKEPHP Vista Hotel Management Co., Ltd. Vista Hotel Management Co., Ltd. Japan adequacy decision 1st – 1 day
  2. Analytical Cookies
    Cookie Name Tool Name Tool Provider Data Location Basis for Transfer to a Third Country (GDPR・UK GDPR) 1st or 3rd 3rd Party domain Retention
    _dc_gtm_UA-*** Google Analytics Google LLC US adequacy decision 1st – 1 day
    _ga Google Analytics Google LLC US adequacy decision 1st – 2 years
    _ga_*** Google Analytics Google LLC US adequacy decision 1st – 2 years
    _gat_UA-*** Google Analytics Google LLC US adequacy decision 1st – 1 day
    _gid Google Analytics Google LLC US adequacy decision 1st – 1 day
  3. Marketing Cookies
    Cookie Name Tool Name Tool Provider Data Location Basis for Transfer to a Third Country (GDPR・UK GDPR) 1st or 3rd 3rd Party domain Retention
    _fbp Facebook/Instagram Meta Platforms, Inc. US adequacy decision 1st – 90 days
    fr Facebook/Instagram Meta Platforms, Inc. US adequacy decision 3rd .facebook.com 90 days
    _gcl_au Google Ads Google LLC US adequacy decision 1st – 90 days
    IDE Google Ads Google LLC US adequacy decision 3rd .doubleclick.net 2 years
    NID Google Ads Google LLC US adequacy decision 3rd .google.com 183 days
    test_cookie Google Ads Google LLC US adequacy decision 3rd .doubleclick.net 1 day
    MR Microsoft Advertising Microsoft Corporation US adequacy decision 3rd .bat.bing.com 7 days
    MUID Microsoft Advertising Microsoft Corporation US adequacy decision 3rd .bing.com 390 days
    _uetsid Microsoft Advertising Microsoft Corporation US adequacy decision 1st – 1 day
    _uetvid Microsoft Advertising Microsoft Corporation US adequacy decision 1st – 390 days
    __Secure
    -ROLLOUT
    _TOKEN    		 YouTube Google LLC US adequacy decision 3rd .youtube.com 180 days
    __Secure-YEC YouTube Google LLC US adequacy decision 3rd .youtube.com Deleted immediately
    __Secure-YNID YouTube Google LLC US adequacy decision 3rd .youtube.com 180 days
    VISITOR_INFO1
    _LIVE    		 YouTube Google LLC US adequacy decision 3rd .youtube.com 180 days
    VISITOR_
    PRIVACY_
    METADATA    		 YouTube Google LLC US adequacy decision 3rd .youtube.com 180 days
    YSC YouTube Google LLC US adequacy decision 3rd .youtube.com Session
4. How to Refuse Cookies
Almost every browser enables the use of certain cookies by default, but you can limit or disable the use of cookies by changing your browser settings. You may also choose the type of cookies you wish to use from the cookie banner that appears on our website. However, please be advised that if you restrict or disable cookies, you may not be able to use certain website features or some pages may not display properly, as described above.

Cookies will remain on your device until their retention period expires, but you can delete them at any time on your own.

The procedure for changing cookies and other usage settings differs depending on the browser you use. Please refer to the links below for instructions on how to change the settings in commonly used browsers.

*If you use a different device browser to access the website, you will need to adjust each browser on each device individually to conform to your preferences.
5. Inquiries About Cookie Policy
Email: Contact us via email
Phone: +81-3-6369-5560
Mail: 2-7, Nihonbashi Ōdenmachō, Chuo-ku, 103-0011, Tokyo, Japan
Date of Enactment　October 6, 2026

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